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For queries about expired National Book Token gift cards, visit:

Expired Card Policy

Need more help:
Submit a Query

We always try to replace lost or stolen National Book Token gift cards. We can only do this if:

• You can provide an image of the gift card receipt
• You know your gift card number (this should be on the receipt)
• The value is still on the gift card

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Submit a Query

If your National Book Tokens gift card cannot be swiped or read when you try to use it instore, it could be that the magnetic stripe on the reverse of the card is damaged.

We can replace faulty gift cards - please submit a query below.

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Submit a Query

We are really sorry if your National Book Tokens gift card has not been properly activated. In order for us to find out why and hopefully send you a replacement, we need:

• Your National Book Tokens gift card number
• Information that tells us the gift card value and where and when the gift card was purchased (this should be on the gift card receipt)
• If you do not have a receipt, it would be helpful if you can find out and let us know the time and place of purchase

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Submit a Query

Yes, you can use multiple gift cards for your order in participating bookshops instore as well as online at Foyles and Bookshop.org. You can also use multiple gift cards online at a number of independent bookshops.

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Submit a Query

If you are enquiring about an existing order, please ensure you include your order number.

• For queries about personalised gift card orders (if the order number starts with 'NBT'), please click here to submit a query.
• For queries about gift card orders (if your order number starts with 'VEX') please email nationalbooktokens@voucherexpress.co.uk

To find out more about why National Book Tokens gift cards are the best option for your school or business, or to discuss a bulk discount, please contact our sales team:

• Email: corporate@booktokens.co.uk
• Telephone: 020 7421 4654

Many questions about Bookily cards can be answered in our FAQs. If you still need assistance, you can contact us by submitting a query below. Please give as much information as possible so we can help you.

Need more help:
Submit a Query

If your Bookily card has been lost, stolen or damaged we will need information that the buyer may have. Please complete the form to give as much information as possible.

Contact us:
Submit a Query

Many questions about National Book Tokens gift cards (and e-Gift cards) can be answered in our FAQs. If you still need assistance, you can contact us by submitting a query below. Please give as much information as possible so we can help you.

If your order number starts with 'VEX', please email nationalbooktokens@voucherexpress.co.uk

Need more help:
Submit a Query

If you are a bookseller, please go to the Bookseller Zone.